• There are tons of examples of how Twitter has proven to be a successful customer service tool, but I’d like to share how Truliant Federal Credit Union has effectively used the service. Read more...

  • Lately I have been getting a lot of questions about Twitter. What is it? How does it work? How can it help my credit union. A great conversation follows... Read more...

  • My challenge to credit unions is to let their front line start tweeting/faceboooking. What are credit unions afraid of? Why are they afraid to give up control when it comes... Read more...

  • Bellco CU was able to use social media listening tools (Google Alerts, search.twitter.com) to hear what was being said about their brand in the social media world. They should be applauded for... Read more...

  • Building the business case for 140 precious characters, I came across @ConversationAge Twitter, Customer Service and Good Brand Management... Read more...

  • One good way to figure out (1) what Twitter is, (2) who is using it, and (3) what for, is to jump on and check it out. Read more...

  • You see financial institutions talk about dull and boring things all the time. Take a look at the list and you’ll probably see many familiar-looking tweets. Read more...

  • Here’s three real-world examples of how financial institutions are using Twitter to provide the kind of customer service people write about. But what’s the downside? Read more...

  • When Bank of America launched a Twitter account, it instantly became the largest financial institution in the world using a social media tool for customer service. Read more...

  • TweetMyMoney, a new fully-proprietary innovation from Vantage Credit Union, allows people to access account information and make transfers via Twitter. Read more...

  • Twitter is ablaze in the financial industry. It’s spreading like wildfire, and for many financial institutions, it’s not a question of “if” but “when” they will be on Twitter. Read more...

  • The Financial Brand has previously warned of Twitter-based phishing attacks. Well now, at least two financial institutions have had their official corporate Twitter accounts hacked. Read more...